Shipping Policy

Last Updated: 16 June 2026

Thank you for shopping with True Muscle Culture (TMC).

We are committed to getting your order to you as quickly and efficiently as possible.

Processing Times

All orders are processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods, or peak seasons, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 Business Days

• Express Shipping: 1–5 Business Days

International Shipping

Delivery times vary depending on destination and local customs processing.

Estimated delivery:

• 7–21 Business Days

Please note that delivery estimates are provided as a guide only and may vary due to factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers can use this tracking number to monitor their delivery progress.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

True Muscle Culture is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

While we work closely with our shipping partners, occasional delays may occur.

If your parcel appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the carrier.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local government.

These charges are not included in the purchase price or shipping costs and remain the responsibility of the customer.

Shipping Restrictions

We reserve the right to refuse shipment to certain locations where delivery services are unavailable or restricted.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review your claim and work towards a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

True Muscle Culture
📧 Kiara@truemuscleculture.com
Cell: +27 0607041880

We aim to respond to all enquiries within 1–2 business days.